You have the option to return an item you purchased and have it replaced with something similar in kind and price from our website but please note that items purchased at a discounted price or during a special promotion (i.e black Friday, sales e.t.c) are not eligible for return.
Please note that all mailing costs are covered by the customer.
The below described procedure must be followed:
1. Contact us via e-mail to firstname.lastname@example.org within 10 days of receiving the product explaining the reason why you wish to exchange it. The official delivery date considered, is the one indicated on the courier delivery receipt so please keep it as a reference.
2. No exchange will be accepted without us having any prior knowledge.
3. You must return the product including all the documents that accompanied it i.e purchase receipt plus the signed courier delivery receipt.
4. When you ship the product back to Cardou, please retain the courier shipment receipt until we notify you via e-mail that we have received the product you wish to return for exchange.
5. Returned products must be unused and in their original good condition. Complete with all their original accessories included, undamaged with all their labels in place and in their original packaging. As far as the shoes are concerned, we recommend that you are very careful in your first trial until you decide to keep them. Start by wearing only the left shoe on a carpet so that the soles or the heels are not scratched by hard surfaces. Please note that shoes whose soles are marked will not be accepted for exchange. Wear thin stockings and do not persist in wearing them if they feel small since this will stretch and spoil their form. Once worn, avoid movements that could crease, scratch, or open the skin.
6. If the above simple conditions are met, you will be able to choose from another product similar in kind and price from our site. If you cannot find something to fully satisfy your taste you reserve the right to choose a product from our next collections.
7. In case the above conditions are not met, the returned product will not be accepted.
In order to use our services and features you will need to register as a member. On doing so, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please login to your account and update your profile. No credit card information is stored on our site.
In order to make purchases customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
If you are under the age of eighteen please inform your parent or guardian prior to placing an order. In any case we reserve the right to accept orders only from customers over the age of eighteen.
Our site is available only to individuals and others who meet our terms of eligibility. We also reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise, you authorise us to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
All orders are subject to acceptance and availability. In case you wish to order an item not readily available from our site, advance payment may be requested. Please note that items in your shopping basket are not reserved and may be purchased by other customers prior to you completing your order.
- Prices shown on the Site are in Euros€ and are inclusive of VAT at the applicable rate.
- All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
- If you are shopping outside the European Union, local import taxes may be applicable. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.
- If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Payment can be made via Visa, MasterCard, Paypal, bank transfer and any other methods which may be clearly advertised on the Site from time to time.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment to our company, we will not be liable for any delay or non-delivery.
We take all reasonable measures to make our site secure using Secure Socket Layer (SSL) technology and ensure that your shopping experience is safe and simple. All credit card transactions on this site are processed using secure online payment gateways that encrypt your card details in a secure host environment.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when browsing accessing or ordering from the site.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by our company and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, We cannot be held responsible for any delays caused by destination customs clearance processes.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or is withdrawn, or that you do not meet our purchase eligibility criteria.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold; removing, screening or editing any materials or content on our site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Effective date: 3/1/2020
Welcome to Cardou.
Cardou (“us”, “we”, or “our”) operates www.cardou.com (hereinafter referred to as “Service”).
SERVICE means the www.cardou.com website operated by Cardou.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
4. Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, State, Province, ZIP/Postal code, City
0.5. Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
4.1. Session Cookies: We use Session Cookies to operate our Service.
4.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
4.3. Security Cookies: We use Security Cookies for security purposes.
4.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
5. Use of Data
Cardou uses the collected data for various purposes:
0.1. to provide and maintain our Service;
0.2. to notify you about changes to our Service;
0.3. to allow you to participate in interactive features of our Service when you choose to do so;
0.4. to provide customer support;
0.5. to gather analysis or valuable information so that we can improve our Service;
0.6. to monitor the usage of our Service;
0.7. to detect, prevent and address technical issues;
0.8. to fulfill any other purpose for which you provide it;
0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
0.11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
0.12. in any other way we may describe when you provide the information;
0.13. for any other purpose with your consent.
6. Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Greece and choose to provide information to us, please note that we transfer the data, including Personal Data, to Greece and process it there.
8. Disclosure of Data
We may disclose personal information that we collect, or you provide:
0.1. Disclosure for Law Enforcement.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
0.2. Business Transaction.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
0.3. Other cases. We may disclose your information also:
0.3.1. to our subsidiaries and affiliates;
0.3.2. to contractors, service providers, and other third parties we use to support our business;
0.3.3. to fulfill the purpose for which you provide it;
0.3.4. for the purpose of including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;
0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
9. Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
10. Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
12. CI/CD tools
We may use third-party Service Providers to automate the development process of our Service.
13. Behavioral Remarketing
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
15. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
16. Children’s Privacy
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.
18. Contact Us